Users need to provide confidential answers for the ‘Security Questions’ verification. They are required to answer their security questions every time they reset password for lost/forgotten password. This article will help you to understand the ‘Security Questions’ verification process. |
A list of questions will be presented to you when you login. You can provide a confidential answer to each question that you select.
After providing the answers to all the required questions, you may click on Submit and proceed further.
See Screenshot
To reset your password:
- On the login page, click on the Forgot Password.
- On the verification page, you will need to provide details that prove your identity through ‘Security Questions’ verification.
- Here, random questions will be displayed. You need to answer the questions that match accurately with the answers that you provided earlier at the time of registration/login.
- Once your answers are verified, you can reset the password.
This process will work only if a user has entered the answers of security questions during registration or login time otherwise old process will run.
This process will work only if a user has entered the answers of security questions during registration or login time otherwise old process will run.
See Screenshot
