Support Settings

• Ticket Department - In the Ticket Department section, you can create and manage different departments to handle the tickets raised by your clients.
• Ticket Status - In the Ticket Status section, you can create and administer different ticket status for different departments.
• Ticket Title - In the Ticket Title section, you can add, remove and manage hierarchical ticket titles related to different issue types for different ticket departments and also add quick self-help solution for them.
• Ticket Category - In the Ticket Category section, you can create and manage different ticket categories.
• Ticket Escalation Matrix - In the Ticket Escalation Matrix section, you can create, remove and administer admin levels in the ticket escalation matrix.
• Ticket Distribution Master - In the Ticket Distribution Master section, you can administer the distribution of tickets. 
• Ticket Level - In the Ticket Level section, you can add, edit and delete a ticket level.
• Ticket Reporting Department: In the Ticket Reporting Department section, you can add, edit and delete a reporting department.

Overview

Home >> Settings >> Support

Here's a sample screenshot of the Support section: