Ticket Level
Overview
In the Ticket Level section, you can add, edit and delete a ticket level.
Home >> Settings >> Support >> Ticket Level
Go to Settings.
Select Ticket Level in the Support section.
See sample screenshot of the Ticket Title section:
Add a New Ticket Level
Home >> Settings >> Support >> Ticket Level
To add a new ticket level, follow the below-given steps:
- Click on “Add Ticket Level” in the Ticket Level section.
- Ticket Level: Enter the new title for the Ticket level in the provided box.
- Description: Enter the description.
- Ranking: Enter a numeric value in ranking section for that ticket level.
- Click on the Save button.
Edit a Ticket Level
Home >> Settings >> Support >> Ticket Level
To edit a ticket level:
- Click on the specific Edit icon of the ticket level that you want to update.
- Make the desired changes, and click on Update button.
Delete a Ticket Level
Home >> Settings >> Support >> Ticket Level
To delete a ticket level:
- Click on the specific Delete icon of the ticket level that you want to remove.
- Confirm OK to delete.