User Guides for Member Panel

Owned by Priya Abraham (Deactivated)
Last updated: Aug 25, 2020 by Priyanka Dadhich (Deactivated)
2 min read

Overview of the Member Panel Dashboard

From your member panel dashboard, you get a quick access to the most important sections of your member panel:

My Dashboard: It is a customer control panel from where all information can be accessed and managed by the customer.

My Services section: From here, the customer can view and manage his services.

My Billing section: From here, the customer can manage details related to his billing, manage renewals, view invoices, orders, receipts, etc.

My Support section: From here, get access to different support options, submit ticket, view mail communication and check announcements.

Profile section: From here, the customer can view and edit his personal information, set preferences, make sub users and more.

Here' a screenshot of the home page:

Login Guidelines:

  • The customer needs to enter the username and password provided to him during onboarding. There can be two or more user accounts with same email ID, but the username needs to be unique for each.

  • Multi-Factor Authentication: If you enable this option, then customers will receive OTP to their registered email address every time they log in to the customer panel or marketplace. Customers need to enter the correct OTP to be able to log in to their account. See multi-factor authentication screen:

     

  • In case of forgot password or username, you will be able to reset them through the login page.

  • For forgot username, you need to enter your registered email ID and account ID. You will receive the username on your mail.

  • For forgot password, you need to enter your registered username to be able to reset the password.