My Support

Owned by Former user (Deleted)
Last updated: Mar 29, 2019
1 min read

  • List/Search Tickets - This section lists important information about your open tickets and services under maintenance. You get your support pin and client ID here.

  • Request Support - My Tickets section lists all your support tickets that you have raised. You can view, reply, escalate, close and view your older tickets as well.

  • Announcements - Announcements section lists all the announcements made about your services/products by your service provider.

  • Email Logs - Email Logs section lists all the emails that have been exchanged between you and your service provider.

The customer can also directly contact his account manager from here by clicking on the “Contact Account Manager” option in the My Support menu. This will redirect him to his email.

See sample screenshot: