Page Comparison

• Ticket Department - In the Ticket Department section, you can create and manage different departments to handle the tickets raised by your clients.
• Ticket Status - In the Ticket Status section, you can create and administer different ticket status for different departments.
• Ticket Title - In the Ticket Title section, you can add, remove and manage hierarchical ticket titles related to different issue types for different ticket departments and also add quick self-help solution for them.
• Ticket Category - In the Ticket Category section, you can create and manage different ticket categories.
• Ticket Escalation Matrix - In the Ticket Escalation Matrix section, you can create, remove and administer admin levels in the ticket escalation matrix.
• Ticket Distribution Master - In the Ticket Distribution Master section, you can administer the distribution of tickets. 
• /wiki/spaces/RK/pages/24936583 - In the Server Category Manager section, you can administer the server categories defined and add or remove the servers from different server categories.
• /wiki/spaces/RK/pages/24936592 - In the Server Task Type section, you can add new or remove the existing server task types.
• /wiki/spaces/RK/pages/24936588 - In the Server Task Group Manager section, you can define, add or remove the task groups and set the task cycles./wiki/spaces/RK/pages/24936590 - In the Ticket Alert Raised by Enterprise Client section, you can define the flow of tickets raised by your enterprise clients to specific admins for quick resolution.
• Ticket Level - In the Ticket Level section, you can add, edit and delete a ticket level.
• Ticket Reporting Department: In the Ticket Reporting Department section, you can add, edit and delete a reporting department.

Overview

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